FAQ

 

 

Benefits of Our Panel?

  •   Unique Algorithm for faster delivery of Messages
  •   Unlimited Sender ID
  •   Unlimited Validity
  •   API to Integrate In Your Software
  •   Live Delivery Report
  •   Dynamic Messaging
  •   Bulk Excel Upload
  •   Fault tolerant Systems

 


 

What is the difference between User and Reseller ?

Users can send SMS from Web Panel, Excel Plugin , API . But Resellers apart from sending sms can also sell SMS to their own customers . Resellers get a white labeled panel where in they can brand to their needs . They will be provided with admin rights so that they can manage their own users.

 


What are the different modes of sending SMS from web panel ?

  • Single SMS–Instantly send upto 10000 numbers
  • Group SMS-Store contacts in the group and send SMS
  • Excel 2 SMS Static–Send SMS from contacts stored in Excel (only .xls file)
  • Excel 2 SMS Dynamic–Send Dynamic SMS from contacts and content stored in Excel (only .xls file)

 


How many numbers maximum I can send sms at a single shot ?

  • Single SMS–10,000 sms
  • Group SMS-2,00,000 sms
  • Excel 2 SMS Static–65,000 sms
  • Excel 2 SMS Dynamic-65,000 sms

 


What is Sender Id ?

Sender ID is the Name which goes in the Header of the SMS . It can be alpha numeric and maximum 8 characters. Eg : ICICIBNK . It can be your company name, product name , any names.

 


What is “ TM “ or “ LM “ or “TD” or “BL” which comes on SMS ?

It is the operator code and it is mandatory as per TRAI’s rule . Its automatically gets added to the sender id when the message is sent.

  • TM-Tata Maharashtra
  • TD–Tata Delhi
  • TA–Tata Andhra
  • BL,BA ,BZ-BSNL


What is DND With Filtering or Without Filtering ?

DND–Do Not Disturb Numbers . As per TRAI’s rule commercial sms should not be sent to DND Numbers registered with them . So we have two routes
With DND Filtering-SMS Sent through this route will not be sent to DND Numbers if present . We have systems so that it will be automatically filtered in run time when it is sent.
WithoutDND Filtering-SMS Sent through this route will be sent to DND Numbers if present . There will be no filtering for this route.

 


What is DND With Filtering or Without Filtering Routes Used for ?

  • With DND Filtering–Used for promotional purpose. But strictly no lottery messages. No Content regarding lottery , sex , racism, politics .
  • Without DND Filtering–Used for Transactional purposes like schools , banks , closed group messaging , messaging to your customers.

 


Can I use DND Without Filtering Route for promotional purposes ?

No. You should not use it for promotional purpose. It is used only for transactional purpose. We have separate team for monitoring this route. If your account is found using this route for promotional purposes , Your account will be deactivated immediately and fine will be levied or it might lead to closure of the account.

 


Can I use DND Without/ WithFiltering Route forsending Lottery Messages ?

No. You should not use it for lottery purpose. It is used only for transactional purpose. We have separate team for monitoring this route. If your account is found using this route for promotional purposes , Your account will be deactivated immediately and fine will be levied or it might lead to closure of the account.

 


How to add a New Sender Id ?

You can add a new sender id by going to Push SMS->Add Sender Id.
Select the appropriate route for the sender id (With / Without DND Filtering ) and Request. Sender Ids need to approvedby your admin/reseller

 


How to get WITHOUT DND FILTERING New Sender Id ?

If you want to get a without dnd filtering sender id , you should submit a scanned and filled
ndnd form to your admin/reseller on your letter head with your samplemessage. If approved , you will get activated in 1 hour.

 


When will I get my sender id approved ?

With DND Filtering Sender Ids takes at most 10 minutes to get approved.
Without DND Filtering Sender Id takes at most 1 hour to get approved after the scanned ndnd formis submitted and approved

 


How will I know that my sender id is approved ?

  • You will get an instant sms notification after the sender id is approved.
  • You can start sending sms right away with that sender id.
  • What is a Credit and how many characters it in cludes ?
  • 1 Credit is a message with 160 characters

 


Can I send messages with more than 160 characters and how will credits be deducted ?

Yes you can send messages upto 800 characters . 1 credit will deducted for every160 characters. Suppose you have 180 characters message . It ll take 2 credits.

 


What is Template and how can I use it ?

Template is the stored message which is used often. You can start creating bygoing to Push SMS-> Add Templates. You can use it when sending Single , Group ,Excel to File Static, Excel File to Dynamic SMS

 


How can I Schedule SMS for future ?

You can schedule any number of sms in future by going to Push SMS-> Compose
Schedule SMS . You can schedule either by group or single .

 


Is there any maximum limit to schedule sms ?

No , there is no maximum limit . However for better throughput please schedule only if necessary.

 


How do I check If the message is scheduled or to delete the scheduled message before delivery ?

You can manage your scheduled sms by going to Push SMS-> Manage Scheduled SMS . You can delete by clicking on the delete button to delete the scheduled messages

 


How do I Send SMS from Excel (only .xls file) ?

Please store all the numbers in the first column without 91 and without heading .
Then go to Push SMS-> Excel File 2 SMS and upload the file and send sms.

 


How to send sms from Group ?

In order to send sms from group you must create a group and add contacts to it.
To create a group , Push SMS-> Create Group To Add Contacts to Groups Push SMS-> Add Contacts to Groups-> Manual Upload / Excel Upload-> Upload Numbers without 91
Go to Push SMS-> Compose Single / Group SMS-> Select one / many groups-> Select Sender Id-> Type Message-> send

 


How to check if a number is found in the group ?

Go to Push SMS-> Check a Number in Group-> Select Group-> Enter number without 91 and check

 


How to delete the group ?

Go to Push SMS-> Manage Groups-> Delete to delete the group

 


How to plugin SMS to my Website ?

You can use our HTTP APIto plugin sms to your website.


What is HTTP API ?

HTTP Application Programming Interface is used to send sms from any application
instantly connected to internet.You can use ASP , ASP.NET , Scripting , PHP , JSP, Perl , Python and any scripting languages to send sms.

 


What are the parameters in HTTP API ?

http://******.com/api/sendmsg.php?user=*******&pass=********&sender=SenderID&phone=Mobile No&text=SMS&priority=Priority&stype=smstype

Parameters:

user–YourUsername

pass–YourPassword

sender–Approved Sender ID ( SMS Will not go if the sender id is not approved)

phone–Phone number to which the sms is to be sent (without 91)

priority–dnd or ndnd

dnd–With DND Filtering
ndnd–Without DND Filtering
stype-normal

API is case sensitive . Sender id and Route should match .Otherwise sms will not
be delivered.

 


Can I get the Delivery Reportthrough API ?

Yes . You can check the HTTP API section

 


What are the other options in API ?

You can schedule sms through api , check balance . For more options check HTTP API section.

 


Can I get the api required customized for me ?

Yes. Our development team can get api required for you in 48 hours provided sales team has approved

 


What are the meaning of DELIVRD, EXPIRED ,UNDELIVRD in the report?

DELIVRD–SMS Delivered
EXPIRED–SMS gets expired before It reaches the handset . It might be due to the
unavailability of handset
UNDELIVRD–SMS undelivered to the mobile number
FAILED–Delivery Failed to the mobile number
NDNC Failed–DND Number .

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